New York SBDC Research Network

Solving problems is a central issue in business ownership. In fact, you might say that business itself is a series of problems waiting to be solved. But, when it comes to finding the ideal approach, or the perfect process for solving any of the dozens of problems faced by the modern business, things get complicated.There are three methods for problem solving that have proven track records in the world of commerce. These are big ideas that have inspired countless companies both large and small. Read more at: Bplans

The Muppets have a series of American Express ads in support of Small Business Saturday, November 28 . If you have to shop this coming weekend, support small businesses!

As the co-founder of SalesBrain, a neuromarketing agency, Patrick Renvoise has spent years helping global companies like Boeing, BMW and even NASA sell more and do more, by understanding the science of attention. We caught up with him in advance of his keynote at eMarketer Attention! 2015. eMarketer: What's one of the most fascinating things you’ve learned about the human brain and how we pay attention? Patrick Renvoise: That it’s all about the reptilian brain! Many years ago I read in a neuroscience book that the reptilian brain was the center of attention and that it played a key role in our perception and ultimate decisions. It then took me several years to understand the implications for sales and marketing, but one day I had a big “aha” moment. Since we all know that we need to sell to the decision-maker then we should be able to relate every sales and marketing activities to our reptilian brain. Raed more at: businessusa

What's in the Business Startup Checklist? Every one of the tasks in our business startup checklist belongs to one of the following overarching objectives: Free Business Startup ChecklistFind a good business idea Test your business idea and do market research Write a formal business plan (if you're seeking funding) Brand your business Make it legal Get funded (only if you need it) Set up shop Market and launch your business See? That's a list you can complete. Don't forget: we're here to help! Ask us questions, or check out more of our member downloads for other great, free resources. Read more at: Bplans

Program Purpose New York State has allocated $1 million in the 2015-2016 state budget for the second round of the New York State New Farmers Grant Fund. Its purpose is to provide grants to support beginning farmers who have chosen farming as a career and who materially and substantially participate in the production of an agricultural product on their farm. These grants will help farmers improve profitability resulting in the growth of agribusiness and the concomitant tax revenues within the state. Program Highlights The New York State New Farmers Grant Fund will help farmers improve farm profitability through one or more of the following goals: Expanding agricultural production, diversifying agricultural production and/or extending the agricultural season; Advancing innovative agricultural techniques that increase sustainable practices such as organic farming, food safety, reduction of farm waste and/or water use; Creating or expanding partnerships with other entities su

Syracuse, N.Y. — The companies approved for the Start-Up NY tax break program in Central New York are working on an impressive array of technological innovations. The firms are tinkering with DNA testing on brewing yeast, wood products that could replace iron and steel in skyscraper construction and new ways to detect sports concussions. But three of the five companies were well under way in the region long before Start-Up NY came along, even though Gov. Andrew Cuomo pitched the program as a way to help draw new businesses to the state. That's allowed. Existing companies can participate if they're expanding. Read more at: StartUpNY

The old adage says “you can’t please everyone.” However, when it comes to customer complaints, this is often one time you should try to set things right. Not only that, but a customer complaint can be an excellent way to make your product or service better next time. While the truth is that the customer may not always be right, a customer issue is almost always a chance to improve your business. What can you learn from an unhappy customer, and how should you handle the situation? What can you do when a customer complains about your product or service? Assess the “weight” of the complaint From the very beginning, try to weigh the severity of the issue. While it is important to listen to all customer complaints, acknowledge that some customers will never truly be satisfied. Bplans

Fire can have a devastating impact on small businesses and home-based-businesses. A fire can race through a structure/business in a matter of minutes, giving the employer and employees little time to escape. According to the Bureau of Labor Statistics’ data for Texas for 2008,there were 23 work-related fatalities and 60 nonfatal cases requiring days away from work reported as a result of fires or explosions. The Occupational Safety and Health Administration (OSHA) Code of Federal Regulations (CFR) 1910.39 requires an employer with 10 or more employees to have a fire prevention plan. A fire prevention plan must be: • in writing; • kept in the workplace; and • available for employees to review. Read more at: Tditexas

Agility Recovery, a business disaster recovery firm, offers some good suggestions on preparing your small business to close during the holidays (or any time, really.)  They include notifying clients and staff of all closures, changing out of office messages, making a list of all equipment that needs to be turned off, and reviewing deadlines.  Read the whole post here .

Why are we as consumers so captivated by stories of great customer service? Perhaps it is because they serve as a much needed reminder that there are companies (and amazing support reps) who still care about their customers. Every company says that their customers are their #1 priority, but stories show us that many businesses are ready, willing, and able to go the extra mile for each and every one of their customers. As Benjamin Franklin would put it: “Well done is better than well said.” Read more at: Entrepreneur

There’s something gutsy about starting an app or creating a product to solve a problem you wish could be solved for you personally. Not only are you seeking out a solution to your problem, you are inventing the solution itself. With the creation of the MomCo app, Jillian Darlington did just that. MomCo brings mothers together for playdates and friendship, connects them with local businesses, gives them access to forums, and keeps them in the loop on local events. Learn more at: Bplans

If you’ve ever been told that you could make easy money and it sounds too good to be true, it probably is. Pyramid schemes often sound like enticing business deals, but fraudsters may use this “business model” - to take advantage of you. Before you invest your time and money, it’s important to ask good questions and do some research on the company. Here are some typical characteristics of a pyramid scheme: Emphasis on recruiting No genuine product or service is sold Promises of high returns in a short period of time Easy money or “passive income” (money you earn without doing anything) No demonstrated revenue from retail sales Find more information on identifying pyramid schemes and how to protect yourself at: investor

Like most other community radio stations, Radio Boise is a not-for-profit organization. While there is a small paid staff of seven people who help run the station—both part time and full time—the deejays are all volunteers. There’s also a small group of steadfast individuals, including community members, who help keep the station up and running. In 2003, when Radio Boise was in its infancy and only just banding together as a team of like-minded individuals, it was known as the Boise Community Radio Project. It wasn’t until 2011 that the station actually went live on the FM airwaves. 1. Volunteer organization is challenging It’s kind of like herding cats. That is, you have to accept contributions in bite-size proportions. Continuity is often obtained via chains of volunteers, as opposed to leaning heavily on individuals, for example. That being said, the leadership team that makes up any organization is extremely important, and Radio Boise is no different. Here are a few import

Interested in networking and learning from others? Tuesday is CX Day, a day full of live and online events devoted to learning from customer service innovators and sharing strategies. So whether you need help justifying the importance of customer service training or just need to sharpen your company's customer service skills, there's something for you. View a full list of live and online CX Day events at: cxday

When most marketers and business owners think about the advantages of social media for their business, they think about attracting new customers to the business. Smart business owners and marketers focus on relationship building, either through regular content marketing or by having conversations with customers who are already familiar with the brand. Straightforward and effective, this type of strategy has helped thousands of businesses spark new life into their marketing campaigns—but I believe social media has a much broader potential for business development and customer retention. Customer service is evolving to match the rapid growth and development of new communication media, and today’s most popular social media platforms are the perfect opportunity to capitalize on that trend. When today’s customers try to get in touch with a customer service representative, they encounter various challenges: *Find and call a phone number. Unless the number is immediate, just finding the nu

Thom Besch President of Veteran Solar Systems www.veteransolarsystems.com A native of Rensselaer County, Thom Besch came home to the Capital Region after a 26-year career serving in the U.S. Army. After retiring as a Colonel, Thom apprenticed in a local solar business for four years before launching his own startup solar firm, Veteran Solar Systems, in February of 2014. Thom’s company employs up to five employees and serves mainly residential customers in a one-hour radius of Albany. Resources like the SBA’s Boots to Business training program, SBA’s Veteran Business Outreach Center (VBOC) Director Amy Amoroso in Albany, and incubator space at the Watervliet Arsenal have contributed to Veteran Solar’s continued success. “I came back because this is where my family lives. In trying to decide what I wanted to do next, I thought about defense contracting and changing uniforms for a coat and tie. I believed in the missions and units I was a part of, and I wanted to do something af

Open enrollment for Affordable Care Act health insurance for small businesses begins again on November 1st. Read more about the requirements at: Healthcare If you currently provide health insurance to your employees, make sure you are up-to-date on the changes to the Small Business Health Care Tax Credit. sba

If you’ve been thinking about starting a business for a while, chances are you’ve got an idea of what your business location is going to look like. That’s great, but it’s not enough. Choosing the right location is about so much more than finding the place that looks closest to the one you’ve envisioned. It’s about being somewhere your customers will see you, about being in a competitive location, about staying within budget, and about meeting local and state regulations and laws. Read more at: Bplans

The International Trade Administration's Top Markets Series is meant to help exporters determine their next export market by comparing opportunities across borders. Each report ranks future export opportunities within a particular industry based on a sector-specific methodology. The reports provide a detailed assessment of the competitiveness landscape within a sector, as well as the opportunities and challenges facing U.S. exporters in key markets. Each report is available for download. Interested exporters can also download or view individual case studies within larger reports. ITA’s Top Markets Reports are developed by its Industry & Analysis business unit, whose staff of industry, trade, and economic experts provide detailed analysis to strengthen the export competitiveness of U.S. industry and support strategies to unlock export and investment opportunities that benefit the U.S. economy. Read more at: Businessusa

In 2014, there were close to 9.1 million women-owned businesses in the United States, a 68 percent increase since 1997, according to The 2014 State of Women-Owned Businesses Report from American Express. This percentage increase exceeded the national average of small business growth by 1.5 times. It also illustrated what we already know: Women entrepreneurs are having a tremendous impact on the small business landscape nationwide. Yet to continue to be competitive and grow, these entrepreneurs have to find funding for their ventures. And, alarmingly, women entrepreneurs are increasingly being turned away by banks for small business loans. Thankfully, they still have other options, given the rise of technology-driven financial lending sources -- such as online loans, peer-to-peer loans and crowdfunding. Then there are government grants. While not widely known or used, these grants are another great option for women seeking extra funding for their business ventures. They just take a l