For when you want to talk to a real person…
“Aimed at consumers, the gethuman database of 500 companies includes customer service telephone numbers, specific instructions for reaching a human being at each company, and quality of service grades. Users can click on a company name to rate the quality of telephone support.”
The companies are broken down by category, including, but not limited to, automotive, credit, financial, stores, internet and products. It’s also nice to see which companies have real people answering the phone from the very beginning of a call.
Have clients interested in providing better phone customer service? This May 2007 NPR report, "Improving Customer Service Over the Phone" discusses corporate training for customer service representatives, and offers examples of some good and bad techniques.