New York SBDC Research Network

The US Department is celebrating the 20th anniversary of the passage of the Americans with Disabilities Act this week. I find this to be exciting; at the same time, it seems as though some people seem to find ADA difficult and punitive. While I'm sure that one can find bad outcomes of good intentions in any bureaucracy, the core message of the Act is to make goods and services more accessible to a population that is nearly one in five Americans, and growing. As the Reaching Out to Customers with Disabilities section indicates that "The ADA asks public accommodations to take steps that are 'readily achievable' or are 'reasonable' or that do not constitute an 'undue burden' to enable people with disabilities to be their customers and clients." I was at a business conference a few years ago, and a representative laid out some examples about how a business could become more customer friendly. A dry cleaner had a three-step walk up to the entrance. No

The SBA is conducting a complete overhaul of its website to make it easier for small business owners to find the information they need. The agency recently launched “The NEXT SBA.gov," a transition site dedicated to sharing its redesign progress with employees, small business owners, agency partners and other agency stakeholders. You can find the site at www.sba.gov/NEXT . The site includes a link to Frequently Asked Questions which provide more details about goals of the redesign. Feel free to submit comments and suggestions using the “What Do You Think?” box at the bottom of the site.

SBA is now offering a new set of three export-oriented podcasts offering valuable information on issues and challenges small business exporters may find when dealing with specific countries. The podcasts, featuring interviews with business representatives from Uganda, Cameroon and Bahrain, are part of a comprehensive effort by SBA to promote and support the President’s National Export Initiative. The interviews focus on what U.S. companies can expect when exporting to those countries and provide information relevant to their respective business and import environments... The podcasts on Uganda and Cameroon include interviews with two women business owners who are members of the African Women’s Business Network, an organization that supports a network of businesswomen’s organizations in Africa. The podcast on Bahrain features an interview with an official of the Bahrain Chamber of Commerce. The podcasts are available online and include transcripts. They provide valuable information

StepByStepMarketing is, according to its website, "an Internet-centric resource for owners and managers of growing and emerging businesses – entrepreneurs and established businesses alike – designed to keep you on top of the latest trends in brand building, marketing, sales, and customer service and relationship building. To help you build profits, take your business to the next level, and gain competitive edge, StepByStepMarketing.com provides you tips, tools, and techniques in a methodical, how-to, step-by-step way that is easy-to-understand and quick and simple to implement." The site offers daily tips such as how to improve the results of your marketing and tips for retaining lasting customer loyalty . The site also offers several free reports .

For a summary of what doing business is like in various countries, have a look at the Doing Business project . These reports focus on a select number of topics relating to starting a business including permits, taxes and enforcing contracts for small and medium sized companies.

"Social enterprise" is the new buzzword within both the nonprofit and for-profit world, encompassing an organization or individual who wish to do well while doing good – that is, achieving the "triple bottom line" of people, planet, profit (that is, having social, environmental, and economic goals). Presented in partnership with Community Wealth Ventures and the Social Enterprise Alliance, this is a free, searchable directory of nonprofit social enterprises . Search by keyword, type of organization (think interest/activity area), budget, type of venture, legal status, and/or state. Your search results typically include basic contact information, stated mission, and any specific enterprise or partner venture(s).

A while ago, there used to exist a multi-volume set called the "Dictionary of Occupations". It has since been folded into the O*NET Online website . This is a handy site to use when you have businesses starting out, or looking to expand (there are some out there . . . really), and need some kind of basis to write a job description. This site is far more user-friendly than the old DofO, which was laid out in a less-than-intuitive classification system. Once you have that, you'll need to know rough estimates of what to pay those who are hired. For that, check out the "Wages by Area and Occupation" section on the Bureau of Labor Statistics website, here .