Showing posts from 2011

10 Ways to Win Back an Unhappy Customer

Very few problems can be as frustrating and difficult to address as an unhappy customer. That's because there's no single way to "fix" a broken customer relationship. Every situation -- and every customer -- is different. Success depends on your ability to listen, adapt, evolve, and rise to the challenge. See MORE .

SBA Accepting Nominations for Small Business Innovation Research Awards

2012 SBIR Tibbetts Awards and SBIR Hall of Fame Awards to be presented in April WASHINGTON - The U.S. Small Business Administration is seeking nominations for awards honoring the critical economic role small businesses play in federally funded research and development through SBA’s Small Business Innovation Research (SBIR) and Small Business Technology Transfer (STTR) programs. Three awards will be given, one for companies that have participated in the SBIR/STTR programs, one for individuals who advocate on behalf of the programs, and a third “Hall of Fame” award recognizing companies that have an extended period of extraordinary success of research, innovation, and product commercialization within the SBIR or STTR program. The Tibbetts Awards are named after Roland Tibbetts, who was instrumental in developing SBIR, a highly competitive program to ensure small businesses get a chance to compete for federal research and development funding, along with the opportunities it provides

2012 Harmonized System Code Changes

Did you know that there are major changes to the Harmonized System (HS) taking place in 2012? The bulk of the changes are in food-related chapters (1-21). Other chapters with notable changes include: Water-pipe tobacco (24) Biodiesel (27 and 38) Mercury compounds (=> 28) Water-jet cutting machines (85) Video game machines (95) Diapers, etc. (96) Visit to find out more.

Buying a Business – Key Legal Steps and Considerations to Bear in Mind

Buying a business is often perceived as a less risky option than starting your own business from scratch, however without proper research, due diligence, and consideration for the key legal steps and potential liabilities involved – it can be a risky path to venture down. MORE ...

The new New York State Statistical Yearbook

The New York State Statistical Yearbook provides more than 700 pages of data, tables, graphs and maps on the state's people, economy and government, as well as selected comparisons with other states. Who needs this information? Members of the news media, government officials, citizens and others. The data enhance understanding of the economic and social environment in which state government operates. Such improved understanding is increasingly important as tough decisions must be made in a challenging fiscal climate. Originated 35 years ago as a joint project of the Rockefeller Institute and the state Division of the Budget, the Statistical Yearbook is now available both in print and online, where data appear in both Excel spreadsheet and PDF format. The Institute is exploring options for placing additional relevant data about New York State government online.

7 Money-Saving Year-End Tax Tips for Small Business

Now is the time to take advantage of a basket of tax opportunities that can help your small business reduce its tax liability and save money come April 2012. More HERE .

2012 New York State Business Plan Competition! Applications Now Being Accepted

The College of Nanoscale Science & Engineering at the University at Albany, UAlbany's School of Business, the Lally School of Management & Technology at Rensselaer, and Syracuse University will host the third annual New York State Business Plan Competition on April 26, 2012. The New York State Business Plan Competition is a venture creation and innovation competition that was established in 2009 to encourage innovation and entrepreneurship throughout New York State's colleges and universities. The competition encourages students to fully engage in their research and allows them to gain valuable experience through presenting their business plan to potential investors and industry executives. The top applications will be selected by an external panel of judges to present in the final round of the competition and compete for over $100,000 in cash prizes. Since 2010, over 35 student teams from 13 New York State colleges have presented at the competition. At the end of

How to Avoid Sounding Dumb in a Media Interview

From Carmen Sognonvi, who is co-owner and general manager of Urban Martial Arts in Brooklyn, NY. Part 1: how to get media coverage without having to pitch any journalists and how to position yourself as someone a journalist absolutely must interview for their story . Part 2: how to avoid the biggest mistake you could make when you first get a call from a journalist . Part 3: how to ensure that the journalist picks a quote of yours that makes you sound smart, interesting, and compelling .

Agricultural Marketing Service

For more than 90 years, AMS has provided current, unbiased price and sales information to assist in the orderly marketing and distribution of farm commodities. Reports include information on prices, volume, quality, condition, and other market data on farm products in specific markets and marketing areas. Reports cover both domestic and international markets. The data is disseminated within hours of collection via the Internet and made available through electronic means, in printed reports, by telephone recordings and through the news media. In particular, check out the Commodities Area , which provides current prices for COTTON, DAIRY, FRUIT AND VEGETABLE and LIVESTOCK AND SEED.

How name mixups can hurt an existing business

An interesting discussion on the internal SBDC listserv recently. Some of the info has been redacted for confidentiality reasons. One of our advisors has a service provider client who has been in business for more than 10 years. He recently had a telephone call from a customer complaining about his work. He explained to the customer that he had not done work for her and after further investigation of her receipt she realized that the work was done by another company with a very similar name. Unfortunately both company’s are even located on the same street (different towns). Upon further investigation of the new company my client discovered several dissatisfied customers. He contacted the new business owner who is not willing to change his company name. My client is wondering if anyone has any suggestions on ways to distinguish his company from the other. He is currently in the process of meeting with managers of local home improvement stores to make sure they are aware of the situ

Wise Words with Chris Riley | Springwise

Wise Words with Chris Riley | Springwise : 'via Blog this' I couldn't resist. This interview is with a local graduate (SUNY Albany) who has developed, with his partners, a great product that I can imagine a number of our clients would be interested in. With the popularity of eBooks and the growing trend of self-publishing, Chris Riley has developed a product aimed at writers and artists. Moglue is a desktop application to create interactive eBooks. Riley discusses the genesis of the company and the product.

Social media platform connects farmers with local buyers | Springwise

Social media platform connects farmers with local buyers | Springwise : 'via Blog this' Not to beat the social networking drum too loudly, I believe networks will resolve themselves into something that is actually useful and needed. Once again, a favorite site of mine, Springwise , is there to show how people are innovating. This article introduces Sustaination , a UK site that hopes to facilitate hooking up local buyers and producers. It is a review and recommendation site for local farmers, growers and buyers. Sustaination has produced a video to explain how it will work. Website: Contact: Spotted by: Benj Street

Where Are Small Businesses Spending Their Marketing Budgets?

Based on responses to a survey, local media spend in the US is forecasted to hit $149.4B in 2015 with $37.9B of that being online/digital. Local search is forecasted to hit $9.1B by 2015 – up from $5.1B in 2010. The percentage of ad budget spent online continues to sit around 25%. Businesses that are between 4-6 years old spend 33% of their budget on online advertising. Businesses that are less than 3 years old spend 38%. 40% have a Facebook page, 14% have a blog, 14% use twitter, and 10% have YouTube videos. 22% intend to create a YouTube video in the next 12 months! Those siting the importance of online ratings and reviews rose from 42% to 54% since last year. Over 50% are buying online advertising on their own – though sometimes with assistance. More HERE .

Career Pathways Toolkit

Improving the skills, knowledge, and credential attainment of American workers is an urgent priority. Labor market forecasts point to significant skills shortages looming in the future, despite high unemployment. If left unaddressed, these shortages could slow the process of economic recovery and reduce our competitiveness in the global economy. Career pathway systems offer an effective approach to meeting these challenges. Through better alignment of education, training, and employment services among public agencies, they hold the promise of increasing the number of workers in the U.S. who gain the industry-recognized and academic credentials they need to work in the most in-demand occupations. The new toolkit , released by the U.S. Department of Labor's Employment and Training Administration, provides a road map for States and local areas interested in applying the career pathway approach to solving pressing workforce challenges.

How tax professionals can use NYS Tax Department's Online Services

Businesses: you may wish to inform your tax preparer about this free webinar The Tax Department is offering two webinars on December 19 and December 20, 2011, that will explain how tax professionals can use the Tax Department's Online Services to manage their clients' accounts. There is no charge to participate. The webinar will explain how to create an Online Services account for clients and preparers' own business to: -file returns on behalf of clients -sign up for email notifications from the Tax Department -access other available online services offered by the Tax Department Expanded e-file mandate This year, the e-file mandate has been expanded. Now, all tax professionals must e-file their clients' returns. View the e-file mandate information . The first webinar will be conducted on December 19 from 10:30 am until 12:00 pm. The webinar will be repeated on December 20 from 10:00 am until 11:30 am. Participation is limited to 150 individuals on a

Top 6 Social Media Marketing Trends of 2011

Top 6 Social Media Marketing Trends of 2011 Reflect on what has been happening in social marketing in 2011 in this article by Todd Wasserman on Mashable . While not a year for big changes, this article discusses how it has been more confirmation of who the main players are and for the small business owner, an indication of where they should invest their marketing energy.

Always on Women: Technology

Here is a survey of how women are really using technology today [PDF] , from laptops to mobile, from AdAge in collaboration with JWT. The single most interesting thing was the Millennial Profile of Aimee MacDonald (page 9), who, despite her high-tech lifestyle, learned "the value of a good old-fashioned person-to-person phone call."

Green Building: Federal Initiatives

Source: Government Accountability Office Economic, environmental, and health concerns have spurred interest in "green building" — construction and maintenance practices designed to make efficient use of resources, reduce environmental problems, and provide long-term financial and health benefits. Federal laws and executive orders direct agencies to meet green building standards in federal buildings and to foster green building in the nonfederal sector; the latter includes private, state, local, and tribal entities and accounts for the majority of the nation's buildings. GAO was asked to (1) identify current initiatives by federal agencies to foster green building in the nonfederal sector and (2) determine what is known about the results of these initiatives. Full report (PDF)

How to prove you're a certified small business

I've written here before about the fact that, unlike for women-owned, or minority-owned businesses, there is no certification, as such, for small business in New York State. Yet, certain vendors that offer set-asides for small businesses are looking for such documentation; calls to our office confirm this trend. Generally speaking, most government procurement entities allow for self-certification; what one US President once called "trust but verify." It appears, though, that some companies have decided to have small business set-asides, and erroneously believe that ALL states have a more systematic procedure, as California reportedly does, or did. What is a small business to do? If the business is listed in a database such as Reference USA or a Dun & Bradstreet product, perhaps a record from those sources would do. Perhaps a file business certificate a/k/a a DBA, might be enough. But maybe not. My favorite suggestion, from one of our SBDC advisors, which

SBA’s Web Chat to Focus on Tax Essentials For Small Business Owners

Thursday, December 15, from 1 p.m. to 2 p.m., EST WASHINGTON – With the end of the 2011 tax year right around the corner, small business owners can help prepare themselves for the upcoming filing season by clicking in to the U.S. Small Business Administration’s free December web chat for tips on potential year-end tax savings. Chat participants can get valuable information on how to prepare now with useful tax savings tips and a set of red flags on mistakes to avoid. WHO: Edward S. Karl, CPA, vice president of taxation for the American Institute of Certified Public Accountants, will host SBA’s free December web chat on “Tax Essentials for Small Business Owners.” Karl will answer questions about tax deductions and credits business owners can use to reduce their tax payments, as well as other tax-saving tips. WHAT: SBA’s web chat series provides small business owners with an opportunity to discuss relevant business issues online with experts, industry leaders and successful en

Top 100 Canada blogs

What are the influential blogs in Canada? Try Blog Rank . Noticed that Travel blogs dominate the rankings. You can use the main site to check out other categories as well.

20 Cool Trends in College Marketing

"College marketing is at an interesting crossroads today. Students and colleges have become more concerned with saving money, while at the same time, more technologies for marketing and communication have developed. Often, this means that college marketing departments are able to work smarter and leaner, saving money while at the same time more effectively targeting and attracting the right students to the right campus. Other times, it means that they’re able to better pinpoint what works and what doesn’t, focusing their efforts on what really brings students to campus and keeps them there." More HERE . Is any of this applicable to YOUR business?

SBA’s Disaster Assistance Lending Marks $50 Billion Milestone

Since 1953 the SBA has approved more than 1.9 million loans to U.S. Residents and Businesses WASHINGTON – Emergency lending by the U.S. Small Business Administration to survivors of natural and man-made disasters since 1953 has surpassed $50 billion, SBA’s head of disaster response told members of the U.S. House Small Business Committee at a hearing on federal disaster response programs. “Since the agency’s founding in 1953,” said SBA Associate Administrator James Rivera, “the agency has made more than 1.9 million low-interest disaster loans worth more than $50 billion to homeowners, renters, nonprofit organizations and businesses of all sizes.” The $50 billion in SBA assistance represents loans made to help residents and business owners recover from many of the most devastating disaster events in U.S. history. Since FY 1989, more than $36 billion in SBA disaster loans have been made, with significant portions of that total going to those rebuilding after the Northridge Earthqua

A Growing Immigrant Population’s Self Employment in the U.S.

For a growing immigrant community in the United States, setting up shop means blending tools of the trade from home with discoveries made in the new country, and there’s a strategy that’s threading through an array of small businesses. Leila Rodriguez a University of Cincinnati assistant professor of anthropology, presents her research, “Traces of Home, Legacies of Culture: Business Development Among Nigerian Immigrants in New York City.” Minding Their Own Business – UC Research Examines a Growing Immigrant Population’s Self Employment in the U.S.

Fighting piracy

From HERE Cyber Monday shoppers looking to score NFL jerseys, DVDs or fancy handbags [had] a better chance of getting the genuine article, after federal enforcement agencies spent Black Friday taking control of 150 websites reputed to deal in counterfeit goods. As part of the ongoing Operation in Our Sites, the Justice Department and Immigration and Customs Enforcement seized control of the sites’ domain names in the largest crackdown to date on online knockoffs, the department said in announcing the crackdown. The domain name servers for the sites — the majority of them selling bogus NFL and other sports gear, along with some offering DVDs, UGG boots, Louis Vuitton bags and other goods — were switched to, a server run by ICE. Many of the sites were registered to people in China, the Register reported. That's the good news. The not-so-good news is that in this fight against piracy, there is much more far-reaching legislation proposed. From HERE The Sto

FedEx Express National Service Disruption

From FedEx The Memphis hub and flight operations experienced substantial disruptions Monday night due to snow and ice. Potential delays are possible for shipment deliveries across the U.S. FedEx is committed to provide service to the best of our ability. Continue to check for service updates as well as track the status of your shipment. Consistent with the provisions of the FedEx Service Guide, the money-back guarantee is suspended for U.S. packages and shipments inbound into the U.S. from international locations with a delivery commitment of Tuesday, Nov. 29, 2011.

Fuel Economy Guide 2012

The U.S. Environmental Protection Agency and U.S. Department of Energy produce the Fuel Economy Guide to help car buyers choose the most fuel-efficient vehicle that meets their needs. ... This Guide provides annual fuel cost estimates for each vehicle. The estimates are based on the assumptions that you travel 15,000 miles per year (55% under city driving conditions and 45% under highway conditions). More HERE .

Small Business Saturday

Saturday, November 26, 2011 is Small Business Saturday® – a day to celebrate and support small businesses and all they do for their communities. Please join the SBA and organizations across the country in supporting your local small business by shopping at a small business.

How to Raise Your Prices or Rates without Losing Customers

Everyone has to increase their prices eventually. If you’re fortunate your customers won’t notice. But in a budget conscious economy, the chances are they will. However, done right, raising your prices should not alienate your customers – particularly if they value you and your services READ MORE .

Bribe Payers Index 2011

From Transparency International: Bribing public officials when doing business abroad is a regular occurrence, according to a survey of 3,000 business executives from developed and developing countries. Transparency International’s 2011 Bribe Payers Index ... ranks 28 leading international and regional exporting countries by the likelihood of their firms to bribe abroad. Companies from Russia and China, who invested US $120 billion overseas in 2010, are seen as most likely to pay bribes abroad. Companies from the Netherlands and Switzerland are seen as least likely to bribe. More HERE .

Product Service Codes

Here is a link to Federal Product Service Codes and Federal Supply Codes . Revised Product Service Codes and Federal supply codes Effective 10/01/2011. The red codes expired 09/30/2011 and the blue codes have been added as of 10/01/2011 Product service codes are used by the United States government to describe the products, services, and research and development purchased by the government. Government procurement specialists and government contractors alike require a solid understanding of these codes in order to produce quality partnerships between buyers and suppliers.

Cyber Security and You

From New York's Libraries Information Network offers this advice from the Office of Cyber Security 1.Use Strong Passwords: Passwords should have at least eight characters and include letters (uppercase and lowercase), numbers and special characters. It is important to maintain separate passwords for different accounts to reduce the likelihood of one password being compromised, which may make other accounts vulnerable as well. Developing good password practices will help keep your personal information and identity secure. ALSO 2.Limit the Use of External Devices 3.Avoid Phishing and Social Engineering Attempts 4.Be Cautious When Shopping Online 5.Limit the Use of Administrator Accounts 6.Update Your Software 7.Protect and Secure Mobile Devices 8.Enable Your Firewall 9.Use Anti-virus and Anti-spyware Programs 10.Secure Wireless Networks

Customer service: A breed apart

From blogger LisaF So how do you select which com­pany to sup­port with your money? Usu­ally it’s the one with the lowest price at our house. But what hap­pens when all pricing is equal? What tips the scales and get the nod? More HERE .

Foreign Labor Certification data center

The Foreign Labor Certification Data Center includes an Online Wage Library with Download Data Files, plus Foreign Labor Certification (FLC) disclosure data for the Permanent, H-1B, H-2A and H-2B programs.

Impact of Signage on Economic Development

And the SBDC was cited: Harry C. Alford's presentation to the Signage Foundation Inc.; Mr. Alford is the President and CEO of the National Black Chamber of Commerce In these turbulent economic times, small businesses rely on effective signage to help ensure the continued viability of their companies. While regulations are a necessary part of a complex society, regulatory flexibility is needed to ensure that businesses have the ability to attract new customers and bring back existing ones. Every law and regulation should be evaluated against its impact on jobs. On premise signs[are particularly important to black-owned business, especially those located in economically disadvantaged areas. Therefore, policymakers should develop and implement zoning laws and regulations for signs in a commonsense, business-friendly manner. More HERE NOTE that 10 of the 57 footnotes, starting with #13, are to New York State Small Business Development Center, What’s Your Signage? How On-Premise

Should You Incorporate Your Freelance or Consulting Business?

If you are a consultant or freelancer you’ll be familiar with this often asked, yet perplexing question: Do I need to incorporate? Legally, the answer is no. The truth is over 70 percent of U.S. businesses are owned by sole proprietors, and operate successfully without incorporating. So, if you can legally operate and be successful without it, why would you want to incorporate your business? READ MORE .

An AFF2 how-to guide

With the Census Bureau's Legacy American FactFinder ending by the end of 2011, you may find this how-to guide from Michigan’s Dept of Technology for AFF2 helpful.

Your Economy

Explore economic activity in your own community - and across the country. is a business census containing more than 24 million active establishments (over 41 million total) providing detailed information about the performance of businesses from a local to a national perspective.

Analysis of Small Business Innovation in Green Technologi​es

Previous Advocacy-funded studies of small business patenting activity established the existence of a cohort of independent, for-profit innovative small firms with 15 or more patents over a five-year period. The studies also showed that innovative small firms had a higher percentage of emerging technology patents in their portfolios than their larger counterparts. A recent focus on “green” jobs, businesses, and technology led to this study of a subset of these innovative patent holders [PDF] . This project was designed to highlight differences in the patent activity of small and large firms in green technologies and industries. Small innovative firms in this study are even more productive, measured in terms of patents per employee, than was shown in the previous studies. The current study finds that small innovative firms are 16 times more productive than large innovative firms in terms of patents per employee. Small firms are more likely than larger firms to have green technology as

Employment shows a slight rise

by Isabella Woods Employment levels have increased slightly according to Bureau of Labor Statistics released last month. The month of September saw an increase of 103,000 in the number of people employed, slightly higher than the monthly average for April-September which stands at 72,000. However, the increase should not be seen to hide the more complex employment picture. Nearly half of the 103,000 increase can be accounted for by 45,000 telecommunications workers returning to their posts after a strike took them off the employment total for August. The total unemployment figure is largely unchanged by the increase in employment, standing at 14 million. The overall unemployment rate is 9.1%. Since April, the unemployment rate has remained stable, varying only between 9.0% and 9.2%. Beneath the headline figures, we can see a difference in the fortunes of different industries. Reflecting tightened budgets, there was a fall in the number of government jobs of 34,000. Retail and ma

SBA Helps Veterans Start, Grow and Expand Small Businesses

Entrepreneurship Boot Camp for Disabled Veterans Expands to Eighth School WASHINGTON – With thousands of service men and women returning from wars in Iraq and Afghanistan, the U.S. Small Business Administration is welcoming them home with programs and initiatives to help them start, grow and expand their businesses. “Around Veterans Day, our thoughts turn to the men and women who are serving or have served in Iraq and Afghanistan, as well as to all who have made sacrifices and served our country in the armed forces,” SBA Administrator Karen Mills said. “When you consider the leadership and management skills our veterans develop while on active and reserve duty, it’s no wonder we see so many of them choose a path as entrepreneurs and small business owners.” SBA provides veterans access to much needed business counseling and training, capital and business development opportunities through government contracts. Those products and programs include: Entrepreneurial Development SB

Surety Bonds: How SBA Can Help Your Small Business Obtain This Centuries-Old Assurance

The idea behind surety bonding is simple and direct. One person, or entity, guarantees to another that a third person will perform a contract according to its terms. Small business contractors and service companies that want to become more competitive and bid on projects requiring surety bonds, can look to SBA for the help they need to step up to that next level of business success. Read more .

5 Ways to Get that Federal Contract

The federal government spends more than $500 billion a year on contracts, making it the largest purchaser of goods and services in the world. Small businesses throughout the country can and should take advantage of contracting opportunities, which can be a crucial source of revenue to help them grow, innovate and create jobs. Read more .

Why Your Small Business May Need a Board of Directors

You may think that a board of directors is reserved for large corporations with shareholder investments to oversee and strategic decisions to be made. Some business structures may require you to have a board, but there are several other reasons why small businesses might consider forming a board. Read more .

Growing Businesses, Creating Jobs

The U.S. Small Business Administration is using November to celebrate entrepreneurship in a number of ways. It launched the Student Startup Plan to help more college graduates learn how to lower their loan payments in order to get the “breathing room” they need to start a business. It is hosting a Young Entrepreneurs Series (YES) to help more young people come together, exchange ideas, and get on a path toward building a viable business. It is kicking off the Apps for Entrepreneurs Challenge , which runs through Nov. 20. It has $20,000 in prizes for the best mobile apps that help America’s entrepreneurs tap into federal programs to help them grow a business and create jobs. More info .

The Stuff Nobody Tells You About Escaping Cubicle Nation

Cubicle Nation by Carmen Sognonvi Do you fantasize daily about quitting your job? ... As you sit in your cubicle, it may seem as if the hardest part of transitioning from side hustler to full-time business owner is making your escape. But I’m here to tell you that life after the cubicle isn’t all unicorns and rainbows either. It’s messy. It’s emotional. And that’s okay, because you’ll come out of it a stronger person and a better entrepreneur. More HERE . Carmen Sognonvi regularly blogs HERE .

Business name search

When starting a new business, you probably want to check service or trademarks, which often is a way that organizations protect their brand, at the USPTO site . Here's a link to a directory of all 50 states' Secretary of State sites , where one incorporates.

New Birth, Death, and Employment Firm Size Data

U.S. Census Bureau annual employment size of firm data (partially funded by the SBA Office of Advocacy) on firm births, deaths and job creation has been updated for 2008. Nonemployer data for 2009 was also updated and saw a decline from 2008 levels. See HERE for data . Should you need further information, please feel free to contact the Office of Advocacy at (202) 205-6533 or

How to Use Twitter for Business

"Trying to unlock Twitter's business potential? Maintaining an effective Twitter presence can be a powerful part of your social media marketing strategy," and HubSpot is offering "the know-how to effectively take advantage of it." "Learn how to leverage Twitter's 360 million users in [their] complimentary guide, Introduction to Twitter for Business , which covers everything from getting started with tweeting to generating leads and sales."

New York State Task Force Report on Tax Preparer Industry

The New York State Task Force on Regulation of Tax Return Preparers, drawn from a diverse group of tax professionals, business, government and academic leaders, has issued its report. The report , required by legislation, recommends a set of minimum qualifications and a comprehensive set of standards for all tax return preparers.

Google and AmEx Do Small Business Contest for Free Advertising

Google introduced a new program in partnership with American Express called My Business Story. This lets small businesses tell their stories through videos, and leads up to the second annual Small Business Saturday, which is aimed at encouraging communities to spend and support local businesses. Deadline is November 15. More HERE .

List of Lists

While preparing for a presentation, a colleague stumbled upon this website created by a librarian that lists a series of lists . The specific link is to the business section, but there is a lot more info available. Some of the data are a bit dated, but at worst, it may give one a direction to find more information.

Drop Off Your Unwanted or Expired Medications this Saturday

From Saturday, October 29, you can dispose of unused, unwanted, or expired medications at a National Prescription Drug Take Back Day collection site. Find a drug collection site near you . If you can’t participate in Prescription Drug Take Back Day, learn how to safely and properly dispose of unused medicines .

Incubating Success

Source: U.S. Department of Commerce, Economic Development Administration Business incubation programs are designed to accelerate the successful development of entrepreneurial companies through an array of business support resources and services, developed or orchestrated by the incubation program manager, and offered both in the incubator and through its network of contacts. A new report funded by the U.S. Economic Development Administration and conducted by the University of Michigan’s Institute for Research on Labor, Employment and the Economy; the State University of New York at Albany , the National Business Incubation Association (NBIA), and Cybergroup Inc. identifies best practices and key characteristics of successful incubators that policymakers and practitioners should know as they work to implement strategies to foster economic development.

2010 Guide to State and Local Census Geography

The 2010 Guide to State and Local Census Geography is now available. This Product is an update of the book by the same name that the Census Bureau produced in collaboration with the Association of Public Data Users (APDU) following the 1990 Census. (There was no similar product for 2000.) The 2010 web version offers similar content as the 1990 print version, but also provides links to lists of geographic entities within each state. This guide provides a nice summary of each state’s geographic structure and some highlights about the state’s geographic history and current geography. Here's New York’s information .

Nominate a Small Business Today | National Small Business Week

Every year, SBA honors America’s small business owners by presenting National Small Business Week in Washington, DC and across the country. During National Small Business Week, SBA recognizes outstanding entrepreneurs and small business owners and the contributions they’re making to create jobs, inspire innovation and strengthen our economy. Earlier this year, SBA hosted one of its most successful National Small Business Weeks . Now, SBA is gearing up for next year’s National Small Business Week: May 20-26, 2012 in Washington, DC. Open Call for Nominations SBA is currently seeking nominations from the public for exceptional entrepreneurs in every U.S. state and the District of Columbia, Guam, Puerto Rico and the U.S. Virgin Islands, to help in awarding a national winner and a winner for each state and territory . In addition, SBA is also seeking nominations for the following categories: Champion Awards for individuals or organizations dedicated to supporting small businesses

Where Consumers Cut Back in Hard Times

Some of my SBDC colleagues were interested to know if there is research regarding where consumers cut back first, second, etc., when times are hard. This is different than what one OUGHT to cut back in hard times, for which I find oodles of examples; I was looking for what people ACTUALLY do. Where Would You Cut Your Household Budget First? (2007) is interesting but flawed, in that it reflects what people saw they would do if there were hard times. But at the time, things seemed rosy. More useful were Psychology of Bad Times Fueling Consumer Cutbacks (2008) and Consumer Cutbacks: Temporary or Permanent? (2009), which reported on actual hard-times responses. Also very helpful: Americans Cutting Back on Everyday Expenses to Save Money (Harris poll, 2011). Addressing the issue from a different angle: 12 Things We Buy in a Bad Economy (TIME - 2011) But THE treasure trove, if one takes the time to study it, is the Consumer Expenditure Survey from the US Department of Labor

Finding current NYS contractors

Our fine SBDC contracting expert, Roxanne Multcher, provided the following tips and links on where to find current NYS contractors. The best route might be for the business to look at what contractors have purchased bid documents for construction projects and market to those contractors; click on a specific project # to see who purchased bid documents. NYS consultant opportunities ( this is for architects ) OGS Contract Listings: Commodities Services One could look at any appropriate contracts and see who the contract holder(s) is. New York State calls becoming a subcontractor a “Value Added Reseller” -- To become a reseller, check the contract. VAR participation will be included in the language of the contract. Open PDF attachments: “Contractor Information.” Call the contract holder. If added as a Value Added Reseller, you have NYS contractor status, but you still need to market to agencies Another way to search OGS contracts – by keyword Alphabetical list of contracts

Pledge Your Support for Small Business Saturday

The 2nd annual Small Business Saturday® is a day dedicated to supporting small businesses on the busiest shopping weekend of the year. On November 26, pledge to shop small at your favorite local stores and fuel your local economy. When millions of Americans shop small, it could be huge. Shop Small on Small Business Saturday Check out Small Business Saturday on Facebook .

Technology and the Innovation Economy

From the executive summary : Innovation and entrepreneurship are crucial for long-term economic development. Over the years, America’s well-being has been furthered by science and technology. Fears set off by the Soviet Union’s 1957 launch of its Sputnik satellite initiated a wave of U.S. investment in science, engineering, aerospace, and technology. Both public and private sector investment created jobs, built industries, fueled innovation, and propelled the U.S. to leadership in a number of different fields. Link to full report (PDF) .

Small Business Lending: Second Quarter 2011

The Quarterly Lending Bulletin for the second quarter, 2011 [PDF] , presents a brief analysis of the current small business lending situation and shows a drop in loans outstanding to small businesses.

USDA feasibility study

One of our advisors has a client who is obtaining funding and the lending bank is seeking a USDA guarantee which requires that an independent feasibility study be done. Here is a link to the manual for the USDA’s Business Program Loan Guarantees Lender Guide [PDF] that describes the feasibility study on pages 11-13. Also, here is a 3-page overview of the feasibility study [PDF] . See Considerations When Selecting a Consultant .

Developmen​ts in Women-owne​d Business, 1997-2007

The years from 1997 to 2007 were a dynamic period in the U.S. economy. The strong growth early in this period was arrested by the recession of 2000-2001; strong economic growth resumed in 2002-2007. The data reflect an economy moving out of a recession and ending on a high note in 2007. How did women and other small business owners fare during this 10-year period between 1997 and 2007? The primary goal of this report [PDF] is to place gender in a broader perspective. Business ownership no longer can be analyzed simply on the basis of the owner’s gender; businesses owned by women and men more and more share the same general development patterns. Moreover, the strong growth of publicly held firms, which cannot be identified by the demographic characteristics of their many owners, has led to the need to focus on both privately owned and publicly held firms. The research summary can be found HERE . Should you need further information, please feel free to contact Joe Johnson at (202)

Frequently Asked Questions about Small Business Finance

This document [PDF] sketches the ecosystem or life-cycle of small business financing. The FAQ format allows users to browse through topics and learn about specific issues. The financial needs of small businesses, which include start-ups, in sectors such as information technology, service, retail, and manufacturing differ. The answers provided represent averages or totals that can be used as figures and trends for differing types of firms. Should you need further information, please feel free to contact Victoria Williams at (202) 205-6533 or

NYS Tax Dept Announces Record Number of Businesses Using Online Services

The New York State Department of Taxation and Finance announced that a record number of businesses have moved to the Web for all aspects of filing state taxes .

Jobs Act Loan Incentives Led to Record SBA Loan Approval Volume

Record $12 billion 1st Quarter Followed By Return to Pre-Recession Levels WASHINGTON – Spurred in part by unprecedented loan volume in the year’s first quarter, small business loans backed by the U.S. Small Business Administration in FY2011 reached the highest mark in the agency’s history, supporting over $30 billion, continuing the rebound begun in 2009 and returning to healthy pre-recession levels in the final three quarters of the year. “SBA-backed lending continued the upward trend we saw last year,” SBA Administrator Karen Mills said. “Due to the Small Business Jobs Act and a return to pre-recession lending levels, over 61,000 small businesses had access to capital. Small businesses are the backbone of the economy and SBA has been there to help them rebound through difficult times over the past few years. First through the Recovery Act and then through the Small Business Jobs Act and new SBA lending programs, SBA has provided small businesses with the tools they need so th

Small Business Advocate - access to capital

The Small Business Advocate – October 2011 ; Vol: 30 , No: 8 The October 2011 issue of The Small Business Advocate directs attention to one of the top issues facing small businesses: access to capital. Advocacy’s September symposium, The Small Business Capital Crunch: Debt and Equity, receives feature coverage, along with three new finance publications. The issue also contains updates to proposed regulations from the Departments of Labor and Treasury, and coverage of the Advocacy’s participation in the Congressional Black Caucus. In this Issue Advocacy Symposium Probes the Capital Crunch, 1 Symposium Coverage, 4–7 Chief Counsel Participates in Congressional Black Caucus, 8 Social Media Update, 12 Message from the Chief Counsel Access to Capital Dominates Advocacy’s September Agenda, 3 Research Notes Three New Advocacy Finance Publications, 2 Developments in Women-Owned Businesses, 1997–2007, 11 Regulatory News Advocacy Recommends OSHA Burden Reduction,

Steve Jobs, from his 2005 commencement speech at Stanford University

"Remembering that I'll be dead soon is the most important tool I've ever encountered to help me make the big choices in life. Because almost everything—all external expectations, all pride, all fear of embarrassment or failure—these things just fall away in the face of death, leaving only what is truly important. Remembering that you are going to die is the best way I know to avoid the trap of thinking you have something to lose. You are already naked. There is no reason not to follow your heart. "Your time is limited, so don't waste it living someone else's life. Don't be trapped by dogma—which is living with the results of other people's thinking. Don't let the noise of others' opinions drown out your own inner voice." Read more about Steve Jobs HERE .

Angel Investors

Links to each website. ALSO: Download (for a fee) a that list includes company name, street address, telephone/fax & URL where available. One paragraph organization description (source: the company's web site or press materials). From the BoogarLists .

Credit card statistics, industry facts, debt statistics

This page contains credit card statistics -- including statistics on credit card debt, credit card delinquencies, credit scores, credit card interest rates, bankruptcies, average credit card debt and more -- compiled by the staff.

Stack Exchange

There is a popular programmers Q&A site, Stack Overflow . It is part of a larger network of Q&A sites on a range of topics, Stack Exchange . While it is tech-heavy, there are several decidedly non-technical ones – cooking, photography, bicycles among others. Notably, there is , described as "Q&A for entrepreneurs looking to start or run a new business." ( Thanks, Al! )

Bureau of Labor Statistics recent statistics

Consumer Expenditures 2010 [PDF] Multifactor Productivity Trends for Detailed Industries, 2009

Six Things to Consider Before You Franchise Your Business

Of all small business growth strategies in the U.S., franchises are probably one of the most successful distribution systems ever devised. If you are on the cusp of growth, franchising your small business may well be worth a look. But how do you know if franchising your current business is the right option for you? More HERE .

Employee or Independent Contractor? Feds and States Join Forces to Fight Worker Misclassification

The use of independent contractors are a flexible option for employing workers and a legitimate way to avoid some payroll tax obligations. But government authorities are on the lookout for employers who misclassify their workers, when they are really employees. Read about the the most recent government efforts to correct this type of activity, whether it was done accidentally or on purpose. However, a new government (IRS) program allows employers to reclassify their employees on a voluntary basis, drastically reducing any back taxes or penalties owed on the status change. But only if you go to them first. For more details on what steps you can take to manage this issue, see the story on correcting worker misclassification . IRS Makes Voluntary Reclassification of Workers Less Taxing

Census: Hispanics fuel US white population growth

In a twist to notions of race identity, new 2010 census figures show an unexpected reason behind a renewed growth in the U.S. white population: more Hispanics listing themselves as white in the once-a-decade government count. The shift is due to recent census changes that emphasize "Hispanic" as an ethnicity, not a race. While the U.S. government first made this distinction in 1980, many Latinos continued to use the "some other race" box to establish a Hispanic identity. In a switch, the 2010 census forms specifically instructed Latinos that Hispanic origins are not races and to select a recognized category such as white or black. More HERE .

Find Government Forms Online

You can quickly find the federal form you need by searching or browsing by name, type, or agency. Find tax forms, postal service forms, and more. Find government forms now.

The 2012 Statistical Abstract

The Statistical Abstract of the United States , published since 1878, is the authoritative and comprehensive summary of statistics on the social, political, and economic organization of the United States. Use the Abstract as a convenient volume for statistical reference, and as a guide to sources of more information both in print and on the Web. Sources of data include the Census Bureau, Bureau of Labor Statistics, Bureau of Economic Analysis, and many other Federal agencies and private organizations.

Protect Your Small Business with Flood Insurance from

Flooding is the number one natural hazard in the U.S. It doesn’t matter where your business is located, it can still be at risk from hurricanes, flash floods, blocked storm sewers, snow melt, and so on, and unfortunately the devastation can be costly. According to the National Flood Insurance Program, almost 40 percent of small businesses never reopen their doors following a disaster because just a few inches of water can cause tens of thousands of dollars in damage and close your doors long enough to lose your customers. More HERE .

New Economic Indicator Database Search Available from Census Bureau

Statistics from 12 economic indicators are now easy to access and easier to use with the new economic indicator database search. With the release of the Quarterly Financial Report for retail trade, all 12 of the Census Bureau's economic indicators are accessible in this user-friendly Internet tool. It provides an easy way to create statistical tables in ASCII text or time series charts in spreadsheet format. Users can select an indicator and choose statistics by item, time period and other dimensions using drop-down menus at .

The Growing Impact of Credit Unions on Small Business Lending

The report , authored by James Wilcox: State and national data for banks and credit unions for 1986-2010 show credit unions may have provided extra business lending in response to reductions in bank lending. The research summary can be found HERE . Should you need further information, please feel free to contact Victoria Williams at (202) 205-6533 or

SBA & Agility Recovery Solutions Present Free Webinar on Disaster Preparedness Tips for Employees

WASHINGTON – When it comes to putting together a business continuity plan, most CEOs put their employees at the top of the list of valuable assets to protect. Ironically, while the company may be ready to reopen soon after the disaster, the employees may not be able to return. They’re busy trying to get recovery assistance, or working to clean up at their own homes. Nationwide, homeowners and renters are currently dealing with the post-disaster challenges of dealing with insurance companies, finding reliable building contractors, or trying to normalize their family routines. Recent hurricanes, floods, tornadoes and wildfires are a reminder to individuals that planning for a crisis can save money, time and lives. During National Preparedness Month, the U.S. Small Business Administration and Agility Recovery Solutions are hosting free weekly disaster preparedness webinars. On Wednesday, Sept. 21, Tom Heneghan, manager of preparedness for the American Red Cross, will talk about best

Bank Liquidity Pressures and the Availability of Bank Credit to Small Firms: Was the 2007-2009 Credit Crisis Different?"

The report [PDF] , authored by Joe Peek, finds that liquidity of bank assets became a factor in the financial crisis, as healthier banks tended to shy away from small C&I and small CRE loans. The research summary can be found here [PDF] . Should you need further information, please feel free to contact Victoria Williams at (202) 205-6533 or

Best Franchises for the Money

Starting a new business from the ground up can be exciting – developing new ideas and selling these concepts to anyone who will listen is something many people thrive on. But it’s certainly not for everyone. What about those folks whose previous job experience or personality types might not transfer as successfully to starting a business by scratch? Another avenue to consider is franchising. Opening a franchise is no easy (or necessarily cheap) option but it definitely has some advantages: lower failure rates, instant name recognition, buying power, and so on. There are thousands of options out there – from donut shops to car repair to haircuts. How to decide where to start? There are many rankings of franchises available. One place to start is a list of the “best franchises for the buck” that writers from Forbes have put together . The authors of this report looked at four variables: minimum initial investment, total locations, survival rates, and training hours offered. So are th

Announcement Regarding Tropical Storm Lee

This notification [PDF] explains the relief available to New York State taxpayers affected by Tropical Storm Lee.

Statement from SBA Administrator Mills on ‘QuickPay’

WASHINGTON – SBA Administrator Mills statement on the President’s “QuickPay” announcement today to cut in half – from 30 days to 15 days – the amount of time it takes federal agencies to pay small businesses for the products and services they deliver to the federal government: “The thousands of small businesses that provide great products and services to the federal government have a big reason to cheer the President’s ‘QuickPay’ announcement today. When small contractors get their money in 15 days instead of 30, it results in a permanent infusion of cash flow into their businesses. They can put that money towards working capital, expanding their businesses, marketing their products, and creating jobs. Their financial footing gets stronger – permanently. With nearly $100 billion each year in federal contracts going to small businesses, cutting in half the time they get paid is a powerful way to help put America back to work now. QuickPay is a smart and powerful boost that effect

New Books in Our Collection

NACS State of the Industry Annual Report 2010 The Association for Convenience & Petroleum Retailing 2010 HOST 2011 U.S. Hotel Operating Statistics Study Report for the Year 2010 STR AHA Guide to the Health Care Field, 2011 ed. (AHA Guide to the Health Care Field (Book) National Coffee Drinking Trends Study 2011 National Coffee Association of the USA Congressional Yellow Book: Who's Who in Congress, including committees and key staff Spring 2011 Volume 37, Number 2 1 Graphic Artist's Guild Handbook of Pricing and Ethical Guidelines Graphic Artists Guild (Author) 2010 Best Customers: Demographics of Consumer Demand Editors of New Strategist Publications 2010 New Strategist Pubns The Indispensable University: Higher Education, Economic Development, and the Knowledge Economy (American Council on Education Series on Higher Education) Eugene P. Trani 2010 Rowman & Littlefield Publishers, Inc. (2010), The Inventor's Bible 3rd Edition How to Market and License

Restoring U.S. Competitiveness: Navigating a Path Forward Through Innovation and Entrepreneurship

Over the last several decades technology has advanced in ways that our forefathers could never have imagined. However, in recent years, antiquated policies have caused the entrepreneurial ecosystem to become stagnant, thereby threatening the economic growth and innovative spirit that made the United States into an industrial powerhouse. The U.S. economy doesn’t exist in a vacuum, and public policy at the federal, state, and local levels must acknowledge the realities of the interconnected and complex global economic system. Source: Center for Public Policy Innovation [PDF]

Health Insurance in Small Firms: Availability, Coverage, and the Effect of Tax Incentives

A new study by the Office of Advocacy investigates health care coverage provided by small firms and the effects of state and federal tax incentives on health insurance availability. States have tried a variety of approaches to improve health plan coverage, particularly health insurance offered by small businesses. The study finds that most existing state tax incentive programs apply to a narrow class of employers. The increase in the federal self-employed health insurance tax deduction in 2003 did create an incentive for some self-employed individuals to purchase health insurance. In 2007, it was estimated that small employers deducted approximately $53.8 billion for health insurance benefits. The research summary can be found HERE [PDF] . Should you need further information, please feel free to contact Joe Sobota at (202) 205-6533 or

Remembering 9/11 and How to Be Part of National Day of Service

"You can find – or create – local opportunities to honor the victims and heroes of 9/11 at . At that site, you’ll find everything from food drives and neighborhood cleanups, to activities that help honor our military, our veterans, and our first responders."

September Is National Preparedness Month’s Emergency Preparedness section has quite a few tools and resources that can help people with disabilities and others prepare for, and recover from, emergency situations and disasters. You'll also find information about the importance of including people with disabilities in emergency preparedness efforts - including planning for, responding to and recovering from a disaster or emergency.

Tips to Starting a Consulting Business

Three Tips to Start a Consulting Business Jennifer Merritt BY Jennifer Merritt | September 2, 2011 has an article offering sound advice for professionals about to set out on their own as consultants. Building a name for yourself before your departure, joining forces to strengthen your business offering and focusing on what sets you apart.

Relief available to taxpayers affected by Hurricane Irene

President Barack H. Obama has declared certain counties in New York State to be disaster areas as a result of Hurricane Irene. As a result of this declaration, Commissioner Thomas H. Mattox has postponed certain tax filing and payment deadlines for taxpayers in these counties who were directly affected by the storm. The relief provided for in this notice applies to taxpayers directly affected by the storm in the counties of Albany, Clinton, Delaware, Dutchess, Essex, Greene, Montgomery, Nassau, Orange, Otsego, Rensselaer, Rockland, Saratoga, Schenectady, Schoharie, Sullivan, Suffolk, Ulster, Warren, and Westchester. This includes taxpayers residing in or having their principal place of business in these counties. In addition, the relief will also apply to taxpayers directly affected by the storm located in any additional counties in New York State that are declared disaster areas and eligible for federal tax relief after this notice is issued. The relief will also apply to taxpayers d

SBDC Client on ABC World News tonight!

As of now (but I'm told these schedules can and often do change last minute), ABC World News plans to air a piece on Robert and Danielle Rosenberg , owners of Moolala yogurt bar and successful NYS SBDC client. If they stay on schedule, the piece should air around 6:45 pm ET tonight on ABC.

Use Confirmation Emails To Build Customer Loyalty

From Step by Step Marketing :, 1800flowers, Zappos, Lands End, and other online retailers all send emails to confirm that orders have been shipped. If you analyze their emails, you will notice that they contain a lot of “extras” that include a word of thanks, a clickable link to package-tracking information, and incentives to click through to visit the company’s webpage and shop again. There’s a reason why these top retailers add these extras to what would otherwise be utilitarian order confirmations. They understand that confirmation emails offer an opportunity to improve the overall customer experience and build loyalty.

Getting Through the First 72 Hours after a Disaster

From SBA: Hurricane Irene disrupted the lives of communities and businesses from North Carolina to Vermont last weekend. Business owners were hit particularly hard, as power outages forced many to close for several days. The first 72 hours following business interruption is crucial. Preparation can make a difference, and protect you from having to shut down for good. To kick off National Preparedness Month, the U.S. Small Business Administration and Agility Recovery Solutions will host the first in a series of free disaster preparedness webinars during the month of September. R. David Paulison, former administrator of the Federal Emergency Management Agency, will present tips on how to be self-sufficient in the days following a natural disaster or other emergency during the webinar on Wednesday, September 7, at 2 p.m. ET. SBA has partnered with Agility to offer business continuity strategies for entrepreneurs via their “PrepareMyBusiness” website. Visit www.preparemybusiness

Looking for company info?

Here's a link to a <a href=" directory of all 50 states' Secretary of State sites.<br /> <br /> "Coordinated Legal Technologies has compiled the links on this page for legal professionals and others who are looking for quick access to the corporate information available in online searchable databases maintained by the Secretary of State for any given state. The extent of information available and the way in which it is present varies from state to state. Some states provide only a business name lookup, while others offer search by officer and director names, and UCC filing information. Please be sure to check the hosting state entity for more information about the type of content offered and the time periods covered."

Changes to the State Tax in Compromise Program for the Better!

From one of those nifty tax digests I receive regularly: Individuals seeking a fresh start from overwhelming tax debts may now be eligible for relief under a new hardship provision in the NYS Department of Taxation and Finance's Offer in Compromise Program. The new provision enables them to accept offers where collection in full would cause undue economic hardship. Previously, the program was only available in cases of insolvency or bankruptcy. For more information, see the Offer in Compromise Reform web page and this PDF document .

Five Tips for Outsourcing Your Small Business Payroll Operations

If you find you don’t have enough hours in the day to take care of your business operations, your clients and your employees, outsourcing key business functions such as payroll can be a cost-effective business strategy. In fact, payroll is the first function many small business owners look to outsourcing. Read more .

Leveling the Federal Contracting Playing Field – The Woman-Owned Small Business Program Explained

In an effort to create a more level contracting playing field for women-owned small businesses, in late 2010, the SBA announced a rule that would implement the long-awaited Woman-Owned Small Business contracting program. So what is the WOSB Program and how can you take advantage of it? Here’s what you need to know and the steps you need to take to get your business certified to participate. Read More .

OPAL down for a week

From OPAL , the New York State's Online Permit Assistance and Licensing website: If you want to start a new business or expand your current business, this site will help you find the New York State business permits you may need. However IMPORTANT NOTICE: Due to a scheduled upgrade, the online forms will NOT be available from September 6 through September 13, 2011. This website will NOT be available from September 9 through September 13, 2011. We apologize for any inconvenience this may cause.