New York SBDC Research Network

From Real Business : A new study has revealed that 59 per cent of Britons would not use a company that had obvious grammatical or spelling mistakes on its website or marketing material, and 82 per cent would not use a company that had not correctly translated its material into English. The research, conducted by Global Lingo, polled 1,029 UK adults on their online purchasing and browsing habits. *** Wonder how Americans would react?

I tend to write “thanks” a lot. And not just because I’m a grateful person (although I am). It’s just my usual email sign-off , probably because I tend to be asking for things, or thanking you all for asking us great questions. Maybe I should start expanding my repertoire. This recent article from Entrepreneur.com discusses a variety of email closers, and what they say about you. “ What your sign-off is really saying .” Here’s an older USA Today article on the subject. Another good source of email etiquette info: Online Writing Lab at Purdue University