Dabbawallas
You may have come across articles celebrating this very old-school business as an example of extreme customer service success. Dabbawallas are tiffin-meal delivery men in India and have a remarkable success rate for accurate delivery of hot meals. Now, the business journals are looking at this human-driven, personalized service model with interest. The cult of the dabbawala The Economist Management trends Jul 10th 2008 From The Economist print edition Business-school gurus take lessons from an unexpected source The Dabbawalla's Secret Seth Godin's Blog Dabbawalla Wikipedia, the free encyclopedia