Have you mastered the art of listening?
From CBS News Moneywatch : Many people in the business world take classes in the art of verbal communication: how to give a speech, make a presentation, chair a meeting. But the other half of the equation -- listening -- gets scant attention. At least until now. Sheryl Connelly, a futurist who works for Ford Motor Co., spends a lot of time talking and giving presentations. She's also a regular visitor to the TED conferences, where it is no surprise she likes to listen. And it was at TEDGlobal in Edinburgh this week where she talked about listening well. The skills of listening, Connelly argues, are really life skills: treasuring the precious and always limited time that you have. Why waste it?