What not to do when an employee leaves

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From BizJournal:

The unexpected resignation of a valued staffer can feel like a gut punch.

Even as you’re reading her resignation letter, your head is filling with questions. What about that upcoming deadline? Who’ll take over her projects? What about her clients? How am I going to explain this to my boss?

They’re all worth careful consideration, but as you ponder your options, there’s one you can reject immediately...

While it’s tempting to focus on averting a departure, your best approach is to vow to never be surprised by an employee’s resignation again. That means asking questions focused on the people who remain and learning what job satisfaction means to them.

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