New York SBDC Research Network

We've recently moved to using Google Drive to share folders of research. For some of our advisors and clients, this may be quite different to how they've worked before. Maybe you've used Google Drive for your own folders and files but have not shared files before. This video can help you navigate Drive, move files and folders to your own library. This is another video with tips on how to organize and search your folders. Add files to "My Drive" If you want to organize shared files, add them to "My Drive." Go to  drive.google.com . On the left, click  Shared with me . Click the files or folders you want to add to your drive. In the top right, click Add to my Drive  . Click  Organize . Choose the folder you want to add to. Click  Move here . To download files to your PC, there are  2 options: Download as zip:  On drive.google.com, right-click the folder and choose "Download"... This will download one zip file with all files in i

Each year the  New York Small Business Development Center  recognizes outstanding small businesses in a variety of ways.  This Success Story from the   Stony Brook SBDC  appears in our  2016 Annual Report .  The Lieblein Family   Port of Egypt Stony Brook SBDC Port of Egypt, located on Southold Bay, is a full-service marina offering boaters a wide range of amenities including boat service, parts, storage, and dockage, and is well known for carrying the prestigious brand of Grady-White boats. Family owned and operated with 10 employees, the company was founded in 1946 by the Lieblein family. Katie Sepenoski, a member of the family, is the Operations Manager and has run the business since 2003. Katie worked tirelessly with the Stony Brook SBDC to submit an application to the New York Rising program after Super Storm Sandy. The business experienced flooding, wind damage and an extended power outage when the hurricane hit and there was substantial damage to the property, build

Obtained from:   MarketingProfs At many companies, the frontline of customer experience—the contact center—isn't meeting customer expectations. Although brands are adopting new technologies to better interact with customers and understand their wants and needs, the answer to delivering the right experience may be simpler than that. At the very core of customer experience is human interaction, so to truly see return on customer experience investments, brands should invest in their most valuable assets: agents in the contact center. According to  new research  from Calabrio, customer demands are increasingly complex, the number of inquiries are swelling to new levels, and agents feel ill-equipped to solve the ever-growing list of customer requests. There's a lot riding on agent interactions, and the lack of support has many representatives feeling stressed out, abandoned, and stuck in a pressure cooker of expectation. The effects of a burned out contact center workforce can b

Obtained from:   IRS Learning the A-Zs of taxes seems overwhelming. But with a little planning, research, and attention to detail, it can be easier than you think. Credits and deductions are an important part of the process—though sometimes it's difficult to tell them apart.  You s ubtract tax credits from the amount of tax you owe. There are two types of tax credits: A nonrefundable tax credit means you get a refund only up to the amount you owe. A refundable tax credit means you get a refund, even if it's more than what you owe. An example is  the Child Tax Credit. You s ubtract tax deductions from your income before you figure the amount of tax you owe.  Deductions, such as the Tuition and Fees Deduction for qualified education expenses, can help lower the amount of your taxable income

From the Federal Trade Commission : Online peer-to-peer, or P2P, payment systems let you send money to people quickly... The use of these services is a growing trend... estimates [suggest] there will be more than $700 billion in peer-to-peer payments in the U.S. in 2018. There are several mobile peer-to-peer apps out there already and banks are also getting into the game. If you use a peer-to-peer payment system, here are some tips to keep in mind. *In many apps, when you receive a payment, the money is added to your P2P system balance. It’ll remain there until you transfer it to your bank account or use it for another transaction within the system. If you transfer the balance to your bank account, confirm that the deposit went through. The transfer could take a few days or even longer if it’s flagged for additional review. *Scammers try to get you to pay them in many different ways—including by sending money online—so make sure you know who you’re sending money to. If you use

Obtained from:   eMarketer One of the most significant changes is that, as the global financial crisis recedes in memory, consumers tend to be less focused on saving. In 2010, 70% of respondents said they were increasingly looking for ways to save money. That number has gradually dwindled down to a low of 40%.  The McKinsey survey also probed attitudes among those who said their buying behavior changed last year. It found that there was a rough split between those who said they tended to have shifted toward purchasing private-label or less-expensive brands, and those who said they had tended to trade up to more expensive purchases. The results indicate more buoyant spending patterns than some other recent surveys. For instance, an  IRI  survey from Q3 2017 found that 65% of US internet users said they anticipated purchasing more private-label products in the future.  

Each year the  New York Small Business Development Center  recognizes outstanding small businesses in a variety of ways.  This Success Story from the   Staten Island SBDC  appears in our  2016 Annual Report .  Robert Whiteaker   Nunzio's Pizzeria & Restaurant Staten Island SBDC Robert Whiteaker, owner of Nunzio’s Pizzeria & Restaurant, has been a Staten Island SBDC client since January 2013. The family owned restaurant known for its Italian cuisine began as a beachside concession in the 1940’s and moved to its current location in 1960. Nunzio’s Pizzeria has been a legacy in Robert’s family for four generations and was an inspiration for other small businesses in the aftermath of Superstorm Sandy. The business was severely impacted by the storm with floods over four feet of water throughout the entire restaurant, but Robert and his family were determined to rebuild after the storm.  Working with Robert to secure an SBA disaster loan, SBDC Advisor George Telmany