How to Use Data to Reveal Your Brightest Star Customers
Obtained From: Marketing Profs Just as the universe comprises a wide variety of types of stars, so does your customer base. And like the universe, where some stars shine brighter, some of your customers are better than others. Now imagine the power of being able to separate your worst customers from your brightest star customers—and find more like your brightest ones! Doing so entails evaluating and understanding what it takes to attract, acquire, keep, and grow your new and existing customers' value. And to find, keep, and grow the value of your customers requires a customer-centric culture and approach in your marketing. Dr. Peter Fader, author of Customer Centricity , defines customer-centric marketing as looking at a customer's lifetime value and focusing your marketing efforts on the high-value customer segment in order to drive profits. The suggestion here is that by understanding who your current high value customers are, you are bette...