Wednesday, August 24, 2011

Utility Companies Score Poorly In Small Biz Survey

By Doug Caverly
Complaints about contracts, customer service common

There may be a handful of businesses out there that rely on solar power, possess their own water wells, and don't need phone lines or Internet. We applaud their independent spirit. But everybody else is stuck dealing with utility companies, and a new report from the Forum of Private Business indicates that the experience is less than pleasant for many firms.

The FPB said in a statement, "A third (33%) of business owners surveyed by the Forum describe standards of customer service as 'poor' or 'very poor.' Many cite contractual issues - including the practice of rolling businesses over on to often more expensive contracts with little warning."

Then the statement continued, "Just 11% believe utilities contracts are easy to understand, 35% think it is difficult to switch suppliers and 40% feel that contractual terms and conditions are 'poor' or 'very poor.' Almost half of all respondents (47%) are concerned that utilities costs are too steep."

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