Social Media Response Flow Chart for Small Businesses

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From Bplans:
Have you ever discovered a mention of your business on social media and thought, “How should I respond to that?”

If the post is negative, you may be especially anxious to answer that question. Should you delete negative comments, respond with a counter-argument, or ignore them altogether?

The flow chart [at the link] offers a helpful way to evaluate social media posts, and provides a response strategy for each. Remember, what goes online stays online, and your response to posts on social media should positively reflect the mission and values of your small business. Before you respond to any negative post, use the flow chart as a quick reference to help cooler heads prevail.

Above is another response chart, not from the article.

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