Monday, October 29, 2018

How to Say I’m Sorry: Apology Email Template

Written by Anthony St. Clair

 Article from Outpost

 No matter how they happen, mistakes are a fact of business. Sooner or later, you will have to send a solid apology email.

Perhaps you, a colleague, or a subordinate messed up, and the situation requires a written, professional apology.

 There can be late orders, damaged products, billing problems improper behavior, service outages to a site or app, data breaches, product recall, a canceled event, or a request your company can’t accommodate.

 Effectively apologizing via email can be the best option. Email keeps everything in writing, and everyone gets a date-stamped, time-stamped record of the correspondence. Since it doesn’t depend on setting up a meeting or someone answering the phone, email can also be quick.

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