New York SBDC Research Network

President Barack H. Obama has declared certain counties in New York State to be disaster areas as a result of Hurricane Irene. As a result of this declaration, Commissioner Thomas H. Mattox has postponed certain tax filing and payment deadlines for taxpayers in these counties who were directly affected by the storm. The relief provided for in this notice applies to taxpayers directly affected by the storm in the counties of Albany, Clinton, Delaware, Dutchess, Essex, Greene, Montgomery, Nassau, Orange, Otsego, Rensselaer, Rockland, Saratoga, Schenectady, Schoharie, Sullivan, Suffolk, Ulster, Warren, and Westchester. This includes taxpayers residing in or having their principal place of business in these counties. In addition, the relief will also apply to taxpayers directly affected by the storm located in any additional counties in New York State that are declared disaster areas and eligible for federal tax relief after this notice is issued. The relief will also apply to taxpayers d

As of now (but I'm told these schedules can and often do change last minute), ABC World News plans to air a piece on Robert and Danielle Rosenberg , owners of Moolala yogurt bar and successful NYS SBDC client. If they stay on schedule, the piece should air around 6:45 pm ET tonight on ABC.

From Step by Step Marketing : Amazon.com, 1800flowers, Zappos, Lands End, and other online retailers all send emails to confirm that orders have been shipped. If you analyze their emails, you will notice that they contain a lot of “extras” that include a word of thanks, a clickable link to package-tracking information, and incentives to click through to visit the company’s webpage and shop again. There’s a reason why these top retailers add these extras to what would otherwise be utilitarian order confirmations. They understand that confirmation emails offer an opportunity to improve the overall customer experience and build loyalty.

From SBA: Hurricane Irene disrupted the lives of communities and businesses from North Carolina to Vermont last weekend. Business owners were hit particularly hard, as power outages forced many to close for several days. The first 72 hours following business interruption is crucial. Preparation can make a difference, and protect you from having to shut down for good. To kick off National Preparedness Month, the U.S. Small Business Administration and Agility Recovery Solutions will host the first in a series of free disaster preparedness webinars during the month of September. R. David Paulison, former administrator of the Federal Emergency Management Agency, will present tips on how to be self-sufficient in the days following a natural disaster or other emergency during the webinar on Wednesday, September 7, at 2 p.m. ET. SBA has partnered with Agility to offer business continuity strategies for entrepreneurs via their “PrepareMyBusiness” website. Visit www.preparemybusiness

Here's a link to a <a href="http://www.coordinatedlegal.com/SecretaryOfState.html directory of all 50 states' Secretary of State sites.<br /> <br /> "Coordinated Legal Technologies has compiled the links on this page for legal professionals and others who are looking for quick access to the corporate information available in online searchable databases maintained by the Secretary of State for any given state. The extent of information available and the way in which it is present varies from state to state. Some states provide only a business name lookup, while others offer search by officer and director names, and UCC filing information. Please be sure to check the hosting state entity for more information about the type of content offered and the time periods covered."

From one of those nifty tax digests I receive regularly: Individuals seeking a fresh start from overwhelming tax debts may now be eligible for relief under a new hardship provision in the NYS Department of Taxation and Finance's Offer in Compromise Program. The new provision enables them to accept offers where collection in full would cause undue economic hardship. Previously, the program was only available in cases of insolvency or bankruptcy. For more information, see the Offer in Compromise Reform web page and this PDF document .

If you find you don’t have enough hours in the day to take care of your business operations, your clients and your employees, outsourcing key business functions such as payroll can be a cost-effective business strategy. In fact, payroll is the first function many small business owners look to outsourcing. Read more .

In an effort to create a more level contracting playing field for women-owned small businesses, in late 2010, the SBA announced a rule that would implement the long-awaited Woman-Owned Small Business contracting program. So what is the WOSB Program and how can you take advantage of it? Here’s what you need to know and the steps you need to take to get your business certified to participate. Read More .

From OPAL , the New York State's Online Permit Assistance and Licensing website: If you want to start a new business or expand your current business, this site will help you find the New York State business permits you may need. However IMPORTANT NOTICE: Due to a scheduled upgrade, the online forms will NOT be available from September 6 through September 13, 2011. This website will NOT be available from September 9 through September 13, 2011. We apologize for any inconvenience this may cause.

Today’s franchise buyers are faced with thousands of choices; not only do they have to figure what type of franchise businesses to look into, they have to figure out which one is the “best in show.” Read more .

by Alicia H. Munnell Since working longer is the key to a secure retirement for the vast majority of older Americans, it is useful to take a look at labor force trends for those under and over age 65 for the last century.

Small Businesses Should Take Steps to Be Prepared Now - Tips It’s often difficult for small business owners – some of the busiest people in America – to look beyond the most pressing, immediate business concerns. But an “ounce of prevention” today could mean the difference in whether a business is able to survive a disaster and quickly return to regular operations. Read MORE .

Social Media Makes Lousy Customer Service a Very Costly Proposition

By Doug Caverly Complaints about contracts, customer service common There may be a handful of businesses out there that rely on solar power, possess their own water wells, and don't need phone lines or Internet. We applaud their independent spirit. But everybody else is stuck dealing with utility companies, and a new report from the Forum of Private Business indicates that the experience is less than pleasant for many firms. The FPB said in a statement, "A third (33%) of business owners surveyed by the Forum describe standards of customer service as 'poor' or 'very poor.' Many cite contractual issues - including the practice of rolling businesses over on to often more expensive contracts with little warning." Then the statement continued, "Just 11% believe utilities contracts are easy to understand, 35% think it is difficult to switch suppliers and 40% feel that contractual terms and conditions are 'poor' or 'very poor.' Al

What they all share in common is that they directly benefited from SBA help at a critical moment in their growth. Some received great advice from our staff or our counselors. Many got SBA loans. Others won federal contracts. Still others used unique programs like Small Business Investment Companies or the Small Business Innovation Research program.