How to stop the mediocrity pandemic in business

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From CBS News MoneyWatch:

There is a proven way to stop the mediocrity pandemic: Perform a quick diagnosis of the biggest problem in the company. If the problem is systems, tightening up is the right thing to do.

But if the problem is something else -- strategy, what the company offers to its customers or culture, "the way people talk about themselves, their work and each other" -- then tightening up creates an organizational death spiral.

Tightening up is to companies what antibiotics are to a human body. Given the right diagnosis, antibiotics can save a life. Given to a person who has a different problem, they can make a person sicker and vulnerable to superbugs that science can't stop.

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