Wednesday, February 03, 2010

Answering questions on the fly in Twitter

Next time you have a tax question, consider going to Twitter for the answer.

TurboTax now has a group of folks on Twitter, prepared to answer tax questions on the fly.

You can read more abou their set-up here:
http://mashable.com/2010/02/01/turbotax-twitter/

Or just go straight to the source and their Twitter feed here:
http://twitter.com/teamturbotax

To see the questions they are answering, click on any of the @username links in the answers.

Will they be able to keep up with the questions as the tax deadlines approach? It’s hard to tell. Still, it’s a good example of a useful service application for Twitter. Do you know any small businesses that might be able to create goodwill with their customers (or SBDC clients?) by answering their questions on Twitter?

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