Complaining Customers Can Be Great For Business

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Excerpt from an article by Jackie Dana
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"Every business needs happy customers and clients to be successful. From repeat business to word of mouth, satisfied customers sustain your business and help it to grow.

But not every customer or client is going to be happy all the time.

Your quest, should you choose to accept it, is to view each complaint you receive as an opportunity to build your business and improve your customer relationships. Let’s take a look at how you can transform your angry customers into your biggest fans and become their hero."

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