Thursday, February 23, 2006

Do you and your clients understand e-mail?

Have you ever sent an e-mail that was misinterpreted? The recipient's response showed that your message was completely misunderstood? Apparently, this happens a lot. An article from states that recent research shows that people have "only a 50-50 chance of ascertaining the tone of any e-mail message" yet "people think they've correctly interpreted the tone of e-mails they receive 90 percent of the time."

This might not be too much of a problem at home but be careful - "many companies battle workplace lawsuits triggered by employee e-mail." See for the complete article.

1 comment:

Anonymous said...

I believe they understand more than the cited 50%, especially if its a well written email, maybe including punctuation now and then?