Do you and your clients understand e-mail?

By Anonymous -
Have you ever sent an e-mail that was misinterpreted? The recipient's response showed that your message was completely misunderstood? Apparently, this happens a lot. An article from Wired.com states that recent research shows that people have "only a 50-50 chance of ascertaining the tone of any e-mail message" yet "people think they've correctly interpreted the tone of e-mails they receive 90 percent of the time."

This might not be too much of a problem at home but be careful - "many companies battle workplace lawsuits triggered by employee e-mail." See Wired.com for the complete article.

Comments

Anonymous said…
I believe they understand more than the cited 50%, especially if its a well written email, maybe including punctuation now and then?
2/24/2006 9:04 AM
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