Monday, March 23, 2015

Trends in Customer Experience Make Companies Seem More Human

Customer experience is becoming a huge focus across industries, and technology is playing a starring role in its evolution.

Technology is making everything more computerized and automated; nevertheless, customers are feeling more and more that businesses are listening to their individual wants and needs.

Why? Let's take a look at some hot trends in customer service.

1. Businesses are focusing on emotional intelligence to better understand and respond to customers

Put simply, emotional intelligence is the ability to relate and empathize with others, ultimately enabling positive interactions.

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