Thursday, March 08, 2007

Customer Service Success

WANTED: Customer Service Champs
Fast Company
FC Expert Blogs
“It’s interesting to me that every time I read articles and newsletters about leadership, I find references to how true leaders treat their employees with respect and dignity, value their opinions, and ask for their feedback. When we feel treated fairly, we are better disposed towards others. A company culture spills onto the experience you have of its customer service.”


Microsoft Small Business Center
Keep your customers happy and coming back for more
By Joanna L. Krotz

Best Customer-Service Practices
“Today, competition is fierce, and customers have more options than ever -- a tough combination for smaller companies trying to gain market share. Read the articles below for tactics and case studies for improving customer-service for profit and gain.”
A good selection of articles on various techniques used by real companies that have made a name for themselves.

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