The No. 1 rule of business relationships

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From CBS MoneyWatch:

There is one thing you need to do, and one thing you insist others around you do, to keep business relationships vibrant: Communicate in real time.

If something bothers you, say it while it's fresh. If you like something, say it. Unexpressed communication sinks into people like industrial dumping sinks into the dirt. It leeches into the groundwater, makes plants die and children get sick. Unexpressed communication withers relationships, builds up hostilities and finally erupts, often in a way that is almost never helpful.

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